We thought the resort was absolutely beautiful and comfortable and will definitely come back with our children and have suggested it to many other people. Staff was friendly. Will look forward to renting a place with a kitchen. Thanks for everything.
We were very pleased with the cleanliness and comfort of the room, and pleasantly surprised at the spaciousness of it. The deck and view were marvelous. We enjoyed having coffee on the deck overlooking the lake. Can't beat the value. Looking forward to staying again. The packages are a wonderful value and we will consider them again in the future.
We had a wonderful time...everyone was very helpful and friendly. It is a beautiful place...we'll definitely be back.
Steve & Laura Severson
Great stay....thank you very much!! I wish all of the cottages had as good of view of the lake as Cottage #5. It would be a big plus for the nice screened in porches. I forgot to mention when dropping keys off, that I thought I could smell gas a bit in Cottage 3. It did not bother us, but maintenance may want to check it and see what they think. Thanks again!!!
I helped set up for a wedding and I can't say enough great things about the staff!!!! Anything that we needed help with they were there. Everything from ladders to scissors! I stay in hotels two to three nights a week...the staff was so warm and friendly!
We have already recommended this to others and we haven't even been back a week. We have already talked about our next stay. Wayne in the bar was very friendly and was helpful in ideas of places.
We utilized the hiking trails and were very pleased with our experience. Excellent map! Beautiful grounds. I can imagine all kinds of uses for your facility, but we don't know anyone who sets up such events.
Of all the inns and B&Bs we've stayed at over the years, this one was the very best! Extremely impressed - Thank you!
I don't know his name, but one of the custodial crew kept the fireplace full. It was raining and cold our time there, but the time spent on the leather couch in front of the fireplace was most memorable. VERY relaxing.
Heartwood is a wonderful place to stay. The staff could not be better. It is beautiful, and we really enjoy it there. See you again next year.
We forgot our suitcase and asked if you had toothpaste, toothbrush, etc we could buy. The front desk gal gave us complimentary amenities. That sure made our "suitcase" mistake easier to handle and made our stay much more pleasant.
We asked if our party of 14 could sit at one table and they were very accommodating. Thank you. Thank you. WE really enjoyed our weekend there. I would recommend Heartwood to everyone. The staff is super, the facilities are neat and clean. Everything is run very well. Thank you for a great stay.
I am in a wheelchair, and the bathroom was over and above accessibility. I was able to easily turn around in the bathroom! I think that the name of the woman at the front desk who was so friendly and helpful was Natalie.
The room was lovely! we did bring in a table from the exercise room in order to have an eating area. But overall - it was fabulous. The service was excellent! Everyone was friendly and helpful. We specifically appreciated Jeff (maintenance) helping us get our car unstuck!
We skied. We arrived on Friday and only a few of the classic trails were groomed but Saturday morning everything was groomed. Great weekend. We have been coming to Heartwood for about 4 years, during winter, summer and fall. Great location, very enjoyable.
This was my third stay this winter and the desk staff and maintenance staff (ran in to them while walking around) are always so friendly. And the front desk staff has been extremely accommodating with early check-ins and late check-outs when it hasn't interfered with any other reservations. I greatly appreciate that. We walked the snow shoe trail during our most recent stay. It's so wonderful that you have so much space and share it with your guests. We thoroughly enjoyed our walk through the woods and the warm-up building and complimentary water cooler afterward. Thank you!
Lisa is always so helpful while we're there -- and makes us always feel welcome and feel at home. To have a relaxing weekend away from the cities. It's especially attractive due to the discount we receive as Thrivent members.
Paul And Nancy Cloeter
We very much enjoyed our 2 night stay in the cottages. The ski trails were in good shape and the coziness of the cottages made for a great weekend. We liked the Friday night complimentary appetizers in the lodge!
Broomball was great, tube hill was great, I caught a few fish. Wonderful!!! We love heartwood. I am a FR with Thrivent and I promote it to my members. Our furnace in the duplex stopped working during the night, the staff responded and fixed it in a timely manner, and brought fresh muffins, WOW!!
You have a beautiful facility. We greatly appreciated the free room upgrade. We will definitely be back again. Thanks so much. We also appreciated the early check-in and late check-out. Enjoyed the out door hot-tub in the evening. Love northern Wisconsin and your facility is beautiful.
We rented snowshoes and used the trail---the icy conditions were not a reflection on the resort. We had a lovely time anyway and the people were helpful, kind, and fun!
Had a wonderful stay! Wish we could have stayed the 3 nights we planned for, but the weather forecast was too iffy to chance it. Appreciated being able to cancel the third night with no penalty or cost. Definitely will come back! Appreciated the flexibility of when I made the reservation (thanks, Lindsey!). Great recommendation of where to go for lunch nearby (Long Branch was very good). Definitely will share our experience with colleagues and friends.
My small group of women was looking for a facility to have a retreat. We were very blessed to have found Heartwood. The retreat was affordable for all group members and the facility had rec. options that we enjoyed from hot tub to basketball to kayaking!!
I enjoyed my stay very much. Your rooms, common areas and grounds are beautiful. I loved the quiet (no highway noise). I don't know names, but the two gals at the front desk at check in and check out were very helpful, efficient and friendly. As was the maintenance man who looked at our heater.
Barb Lydell The walking trails are beautiful and the setting couldn't have been better! Thanks for having wood for the fire pit.